• Big Data
    Interagency Working Group
    (BD IWG)

    The Big Data Interagency Working Group (BD IWG) works to facilitate and further the goals of the White House Big Data R&D Initiative.

  • Cyber Physical Systems Interagency Working Group (CPS IWG)

    The CPS IWG is to coordinate programs, budgets, and policy recommendations for Cyber Physical Systems (CPS) research and development (R&D).

  • Cyber Security and Information Assurance Interagency Working Group (CSIA IWG)

    Cyber Security and Information Assurance (CSIA) Interagency Working Group coordinates the activities of the CSIA Program Component Area.

  • Health IT R&D
    Interagency Working Group

    The Health Information Technology Research and Development Interagency Working Group coordinates programs, budgets and policy recommendations for Health IT R&D.

  • Human Computer Interaction & Information Management Interagency Working Group (HCI&IM IWG)

    HCI&IM focuses on information interaction, integration, and management research to develop and measure the performance of new technologies.

  • High Confidence Software & Systems Interagency Working Group (HCSS IWG)

    HCSS R&D supports development of scientific foundations and enabling software and hardware technologies for the engineering, verification and validation, assurance, and certification of complex, networked, distributed computing systems and cyber-physical systems (CPS).

  • High End Computing Interagency Working Group (HEC IWG)

    The HEC IWG coordinates the activities of the High End Computing (HEC) Infrastructure and Applications (I&A) and HEC Research and Development (R&D) Program Component Areas (PCAs).

  • Large Scale Networking Interagency Working Group
    (LSN IWG)

    LSN members coordinate Federal agency networking R&D in leading-edge networking technologies, services, and enhanced performance.

  • Software Productivity, Sustainability, and Quality Interagency Working Group (SPSQ IWG)

    The purpose of the SPSQ IWG is to coordinate the R&D efforts across agencies that transform the frontiers of software science and engineering and to identify R&D areas in need of development that span the science and the technology of software creation and sustainment.

  • Video and Image Analytics
    Interagency Working Group (VIA IWG)

    Formed to ensure and maximize successful coordination and collaboration across the Federal government in the important and growing area of video and image analytics

    VIA CG
  • Wireless Spectrum Research and Development Interagency Working Group (WSRD IWG)

    The Wireless Spectrum R&D (WSRD) Interagency Working Group (IWG) has been formed to coordinate spectrum-related research and development activities across the Federal government.


Cloud SLA Workshop

Jump to: navigation, search


    FASTER’s goal is to enhance collaboration and accelerate agencies’ adoption of advanced IT capabilities developed by Government-sponsored IT research. FASTER hosts Expedition and Emerging Technology workshops as well as monthly meetings with invited guest speakers to achieve this goal.


Constructing High-Quality Cloud Service Level Agreements (SLAs)

 Go to Webcasts & Presentations
 Go Back to FASTER HomePage

Constructing High-Quality Cloud Service Level Agreements (SLAs)
Wednesday August 6, 2014
9am - 5pm
National Science Foundation, Room I-1235
Arlington, VA 22230

As part of procuring cloud services from a cloud provider, a cloud customer must decide exactly what types of services are needed, a way to ensure that these services are genuinely provided and accountable, and also a contract mechanism to state the level of performance and other characteristics which pertain to the cloud services. The NIST Cloud Computing Standards & Technology Roadmap (NIST SP 500-292) identified a specific Requirement for: Technical specifications to enable development of consistent, high-quality Service-Level Agreements. To fully understand the scope of contracts and service level agreements in cloud computing, it is necessary to examine the definitions of each1:

Service agreement: A legal document specifying the rules of the legal contract between the cloud user and the cloud provider. (NIST SP 800-146)

Service-level agreement: A document stating the technical performance promises made by the cloud provider, how disputes are to be discovered and handled, and any remedies for performance failures. (NIST SP 800-146)

This workshop will explore avenues to assist cloud customer and provider in the procurement of cloud services by determining methods for constructing high-quality SLAs.

Specifically, the workshop (and breakout sessions) will:

  • Explain the concepts behind SLAs
  • Describe current work on standardizing the building blocks of SLAs (concepts, terms, definitions and contexts)
  • Discuss Services in terms of Performance, Management & Security
  • Show the relationship of cloud service metrics and SLAs

Webcasts & Presentations

1The service agreement - alternately known as master service agreement (MSA), terms of service (ToS), terms and conditions (T & C), is the higher order document in agreements between parties and the service-level agreement (SLA) is subservient. This is an important distinction because the SLA acronym is frequently, and incorrectly, used to reference the contractual relationship as a whole – a role that an SLA alone is incapable of performing.